Three years limited warranty policy for Supreme & Prestige Bidet Seat Models

• 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
• 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
• 50% Coverage of all parts and labor for the entire product for the third year from original date of purchase
• Limited 3 years warranty only applies to Supreme and Prestige bidet seat purchased after January of 2007.

Two years limited warranty policy for Ultimate Bidet Seat Models

• 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
• 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase

One Year Limited Warranty

1. BBC Innovation warrants its products to be free from manufacturing defects under normal use and service for a period of one (1) year from date of purchase. This warranty is extended only to the ORIGINAL PURCHASER.
2. BBC Innovation’s obligations under this warranty are limited to repair or replacement, at BBC Innovation’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. BBC Innovation reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. BBC Innovation will not charge for labor or parts in connection with warranty repairs or replacements. BBC Innovation is not responsible for the cost of removal, return and/or reinstallation of products.
3. This warranty does not apply to the following items:
   • Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder electrical storm, etc.
   • Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
   • Damage or loss resulting from removal, improper repair, or modification of the product.
   • Damage or loss resulting from sediments or foreign matter contained in a water system.
   • Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.
4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
5. To obtain warranty repair service under this warranty, you must take the product or deliver it prepaid to a BBC Innovation service facility together with a letter stating the problem, or contact a BBC Innovation distributor or products service contractor, or write directly to BBC Innovation, INC., 205 Bert Street, Algonquin, IL 60102.

This written warranty is the only warranty made by BBC Innovation. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. BBC Innovation shall not be responsible for loss of the product or for other incidental, special or consequential damages or expenses incurred by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expense not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.

Warning! BBC Innovation shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).

Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

Return Policy

Bidet seats which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. BBC Innovation cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.

How to obtain service:

To obtain repair service under this warranty, you must contact an authorized UIC service center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest BBC Innovation authorized service center along with your RMA number and proof of purchase.

To obtain your RMA number and locate the BBC Innovation service center location nearest you, call 877-339-5214.

To receive an RMA number or to speak with a customer service representative, please call 877-339-5214 or E-mail us.

FAQ Page

Bidet Functions

What actually happens?
When you press the “cleanse” button, a wand, about the size and shape of a fat pencil (that was previously hidden under the seat) automatically extends, washes itself, and then sprays a carefully aimed aerated stream of water for a few seconds, or until you touch the “stop” button. Then the wand rinses itself off again, and it retracts, out of the way again.

Does anything touch me?
No. The only thing that touches you is water …nothing else.

How do I know when I am clean?
The engineers have been perfecting the Bio Bidet for over ten years, and millions of them have been sold. They have plenty of research on exactly what it takes. If you have any doubts, you can always press the cleanse button again or check with toilet paper.

How does the dryer work?
Very much like a gentle blow dryer for your hair. The time and temperature are adjustable for your convenience.

Can I flush the toilet “normally’ with a Bio Bidet installed?
Yes, although the water supply for the Bio Bidet and the toilet tank is the same, there is plenty of water for both. You can use the Bio Bidet and flush the toilet at the same time, without any problem whatsoever.

Toilet SIZE AND SHAPE

How do I know if my bowl is round or elongated?
Older or basic toilets are round. The inside of the toilet bowl is usually about 11 inches around. More modern or deluxe toilets have an elongated bowl that is about 2 inches longer than it is wide. It’s a noticeable difference. If you’re still wondering, you can measure from the two mounting bolts at the seat hinge, to the very front of the toilet bowl. That measurement will be about 16 1/2 inches if the bowl is round, and 18 1/2 inches if your bowl is elongated.

Bidet SAFETY

What about electricity and water; is it dangerous?
It is no more dangerous than any other UL Approved electrical appliance for the kitchen or bathroom.

Can I get burned by the heated seat?
No, the seat temperature is adjustable from a range of 86 degrees F through about 104 degrees F – about the same as your body temperature.

Can I get burned by the dryer?
No, the air is warmed to between 104 degrees F to 140 degrees F – much less than a hair dryer.

What if the water pressure is uncomfortable?
Only with serious inflammation or irritation might the water pressure feel a little too brisk. In that case, the pressure is easily adjustable from the remote, or simply use the “soft” cleanse button.

Bidet CLEANING

It’s hard enough to keep a regular toilet clean. How do I clean the Bio Bidet?
It’s actually easier to clean than before, because Bio Bidet is easy to detach for cleaning.